Privacy Policy

The Apps serve three roles on the DNM Logistics freight platform: drivers (DNM Driver), shippers booking freight (DNM Shipper), and fleet managers/vendors (DNM Partner). Each app collects a different subset of the data below, depending on your role.

• To operate the core service — matching shippers with drivers/fleets, tracking a shipment from pickup to delivery, and processing bids and assignments.
• Location specifically is used only to show a driver's live position during an active, assigned trip to the shipper and fleet manager on that trip — not collected when no trip is active, and not shared outside that trip.
• Documents/KYC verify driver identity and licensing, and provide proof of pickup/delivery for a shipment.
• Push tokens deliver in-app notifications only (e.g. "your bid was accepted") — never marketing without separate consent.
• Phone number is your account identifier, used for login/OTP and for other parties on a shipment to contact you about that shipment.

We do not sell your personal data. We share it only with:

• Other users on the same shipment — e.g. a shipper can see the assigned driver's name, phone number, and live location for their active shipment only.
• Service providers who process data on our behalf, under contract:
  • Amazon Web Services (AWS) — hosts our backend and stores account/shipment data
  • Google Firebase — delivers push notifications (Firebase Cloud Messaging)
  • Google Places API — provides address autocomplete for pickup/drop locations
• Legal or regulatory authorities, only where required by law.

We retain account and shipment data for as long as your account is active, and for a period after closure as needed for legal, accounting, or dispute-resolution purposes — up to 3 years after account closure. Location data tied to a specific trip is retained as part of that trip's history; live location isn't tracked outside active trips.

You can request access to, correction of, or deletion of your personal data by contacting us at privacy@dnmlogistics.in. You can manage location and camera permissions anytime in your device's app settings. Deleting your account removes your profile data, subject to what we're legally required to retain (e.g. completed shipment records).

We use industry-standard measures — encrypted connections, access controls — to protect your data. No system is 100% secure, and we can't guarantee absolute security, but we take reasonable steps to protect your information from unauthorized access, alteration, or disclosure.

The Apps are intended for commercial freight operators, drivers, and business users, and aren't directed at children. We don't knowingly collect data from anyone under 18.

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and where required by law, we'll notify you directly.

DNM Logistics
Plot No 32, Gandimaisamma Road, near Indian Oil Petrol Pump, Medchal,
Hyderabad, Medchal Malkajgiri, Telangana 501401, India
GSTIN: 36AATFD6879R1Z1
General inquiries: contact@dnmlogistics.in
Privacy & data requests: privacy@dnmlogistics.in
Grievance Officer: Dhananjay Singh, Co-Founder — privacy@dnmlogistics.in